Arrow Gear Company; Total Quality Management

Arrow's major goal...

...is to increase customer satisfaction by improving the manufacturing process, eliminating waste, and delivering a quality product on time at a competitve price.

To achieve these objectives, Arrow has embraced the continuous improvement philosophy and incorporated an aggressive Total Quality Management (TQM) system and Statistical Process Control (SPC) program.

Arrow Gear's TQM concept was designed to prevent rather than solve problems. Consistency and economy are realized through the use of modern equipment and a comprehensive employee training program.

As an industry leader, we are dedicated to developing and intiating innovative changes throughout the manufacturing processs.

While existing equipment continues to perform with a high degree of accuracey, Arrow's committment to superior quality and productivity is evidenced by the acquisition of new state-of-the-art equipment. The addition iof an Oerlikon Opal 420 Spur and Helical Grinder (pictured above), a Gleason Phoenix 400 PG Grinder (below), coupled with a Hofler CNC Gear Checker gives Arrow Gear the ability to more cost-effectively produce small and medium size quantities of precision aircraft quality gears.

Total Quality Management is more than a slogan.

It is at the heart of everything Arrow Gear does to ensure customer satisfaction. Through stringent quality standards, Arrow Gear has established a reputation for meetingg or exceeding customer requirements and earned quality approvals including Boeing D1-9000, SNECMA ISO-9002, MIL-Q-9858 and MIL-I-45208.

Arrow Gear's implementation strategy aims at achieving one broad unending objective...

...continuous improvement of products and services.

Questions? Please complete our on-line information request form!

Your Authorized Arrow Gear Company Representative:

Jerry J. Emerson

e-mail: je@jemerson.com

1312 1st Avenue NW

P.O. Box 1523

Cedar Rapids, IA 52406

(Ph) 319-365-1750 (Fax) 319-366-2251

1-800-568-4430

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